Charlotte, we’re charmed to meet you! The Agency has debuted its first-ever office in the Tar Heel State, marking our 85th location worldwide. The Charlotte office will be led by industry veteran Abigail Hines Miller, who will serve as Managing Partner.
“We’re pleased to expand our presence in the Southeast with the launch of our new office in Charlotte, North Carolina,” said Mauricio Umansky, CEO and Founder of The Agency. “We are delighted to partner with Abigail Hines Miller on this venture as we bring The Agency to Charlotte, one of the country’s most sought-after and dynamic cities.”
As one of the nation’s most popular cities and top-ranking economic hubs, Charlotte is known for its eclectic downtown neighborhoods, inviting suburban enclaves, access to nearby mountains, lakes and beaches as well as an enticing array of outdoor recreation and year-round sporting events. The diverse real estate scene encompasses the lively Uptown city center, the charming neighborhoods of NoDa and South End, plus, the fast-evolving South Charlotte region, which includes sought-after neighborhoods of South Park and Ballantyne.
Plus, the region’s stats and accolades speak for themselves. North Carolina was ranked #1 Top State for Business in 2022 by CNBC, and U.S. News & World Report named Charlotte “One of the Best Places to Live in the U.S.”—an accolade that might explain why more than 150 people move to Charlotte every day.
“Charlotte is one of the nation’s most popular cities and top-ranking economic hubs,” said Jim Ramsay, Executive Vice President of Franchise Sales at The Agency. “The city’s flourishing market aligns perfectly with The Agency’s brand and ethos, and our expansion into North Carolina is a true testament to the growing demand we’re witnessing across the country for a brand like The Agency.”
Abigail Hines Miller is an accomplished and dedicated real estate professional who serves as the Managing Partner of The Agency Charlotte. Abigail’s expertise lies in various aspects of real estate, including assisting first-time home buyers, handling relocations, facilitating new construction projects and managing investment properties. Raised in the Lake Norman region of North Carolina, Abigail possesses extensive knowledge of the local area. Her dedication has been recognized within the industry, as she was nominated as the Rising Star by Charlotte Real Producers in 2023 and featured in the March 2023 edition of Top Agent Magazine. Abigail holds a degree in Interior Design from High Point University and possesses a Home Staging Certification from the New York Institute of Art and Design. In addition to her real estate career, she is the owner of Tailored Interiors Group, a local interior design business. Abigail is an active member of several professional associations, including the National Association of Realtors, North Carolina Association of Realtors, Charlotte Regional Realtor Association and Charlotte Multiple Listing Service.
“To be a part of The Agency’s growth is an exciting next chapter for me and my business here in Charlotte,” said Abigail. “I am thrilled to be on this journey launching The Agency in my local market. It’s such an exciting moment, and I can’t wait to see what the future brings.”
The Agency Charlotte is located at 3540 Toringdon Way, Suite 200 #PMB 211, Charlotte, NC 28277. For more information on The Agency and available listings, please visit TheAgencyRE.com.



